This Privacy Policy explains how NanoClean Services collects, uses, and protects your personal information when you contact us or book cleaning services through https://nanoclean.ca.
Who we are
NanoClean Services provides carpet cleaning, upholstery cleaning, and mattress cleaning in Winnipeg, and Calgary.
What personal information we collect
We only collect the information needed to respond to your request or complete your booking.
This may include:
- Your name
- Your phone number
- Your email address
Our website forms collect the following:
- Call Me form: first name and phone number
- Get a Free Quote, Book a Cleaning form: name, phone number, and email address
Why we collect your information
We collect your information so we can:
- Call you back when you request a callback
- Provide a free cleaning quote
- Confirm details about your cleaning service
- Send a one-time follow-up email after a completed job asking you to rate the service or leave a review. You can opt out of receiving this email at any time by using the unsubscribe link included in the message or by contacting us at info@nanoclean.ca.
The post-service review email is related to the service you received. It is not a marketing subscription.
How we use your information
We use your information only to contact you about your request, booking, or completed service.
NanoClean Services does not:
- Sell your personal information
- Share your personal information with outside companies for marketing
- Add you to marketing lists without your clear permission
Consent when you submit a form
When you submit a form on our website, you consent to being contacted by NanoClean Services regarding your specific request.
For the Get a Free Quote form, we use a consent-based approach. Instead of a checkbox, the form shows this notice above the submit button:
"By submitting this form, you agree to be contacted about your request. We respect your privacy and never share your information."
By submitting the form, you agree to be contacted about your quote request.
Where applicable under Canada’s Anti-Spam Legislation (CASL), follow-up emails after a completed service may be sent based on an existing business relationship. You may unsubscribe or withdraw consent at any time.
How long we keep your information
We keep your personal information only as long as necessary to fulfil your request, complete your booking, respond to service questions, or keep basic business records.
When the information is no longer needed, we take reasonable steps to delete it or securely store it.
How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Only people who need the information to respond to your request or provide service have access to it.
Third-party services and cookies
Our website uses third-party tools to help us understand how visitors use our site and to deliver relevant advertising.
These tools may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website, which may be processed in aggregated or pseudonymous form.
We use the following services:
- Google Analytics — helps us analyze website traffic and user behaviour to improve our website.
- Google Ads — used to deliver and measure advertising campaigns. Google may use cookies to show ads based on your previous visits to our website.
- Meta Pixel (Facebook/Instagram) — helps us measure the effectiveness of our advertising and show relevant ads on Meta platforms.
These services use cookies and similar technologies. You can manage or disable cookies in your browser settings or opt out of personalised advertising here:
- Google Ads Settings: https://adssettings.google.com
- Meta Ad Preferences: https://www.facebook.com/adpreferences
You can adjust your browser or platform settings if you do not wish to be tracked for advertising purposes.
These third-party providers operate independently and have their own privacy policies.
Canadian privacy law
NanoClean Services follows Canada's Personal Information Protection and Electronic Documents Act, also known as PIPEDA, where it applies to our business.
This means we aim to collect only what we need, use it for clear purposes, protect it, and be open about how it is handled.
Access, correction and deletion of personal information
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal information, subject to applicable legal requirements.
To submit a request regarding your personal information, please contact us at info@nanoclean.ca.
Links to Other Websites
Our website may contain links to third-party websites or social media platforms. We do not control and are not responsible for the privacy practices or content of these external sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
Questions about privacy and Privacy Officer
If you have questions about this Privacy Policy or how your information is handled, please contact our Privacy Officer:
Email: info@nanoclean.ca
Last updated: June 2026
